Frequently Asked Questions (FAQ) About Electric Vehicle Charging and CITA Products
GENERAL
1. Where can I buy your products?
Our products are available to buy from our Approved Partners around the world. Contact Us through our website www.citaevcharger.co.uk to find out where you can purchase.
2. Where can I get a catalog?
Our catalogs are available (Please add the link) from our website.
3. Do you offer a warranty on your products?
As standard, we offer 36 month warranty on the products.
TECHNICAL
1. Do you offer datasheets for your products?
Yes, these can be downloaded from our website www.citaevcharger.co.uk or email us @ info@citaevcharger.co.uk on request.
2. What is an isolator?
An isolator is a switching device that offers the making and breaking of electric current in a circuit. Isolators are designed in compliance with IEC 60947-3 and perform below functions:
- Switching: ON / OFF
- Isolation
Generally used as a main switch or incomer inside a distribution board, an isolator does not offer any protection. It is used to completely disconnect the circuit from the electrical supply to achieve absolute isolation.
3. What is an RCD?
An RCD, or residual current device, is a life-saving device that is designed to prevent you from getting a fatal electric shock if you touch something live, such as a bare wire. It can also provide some protection against electrical fires. RCDs offer a level of personal protection that ordinary fuses and circuit breakers cannot provide.
4. What is an MCB?
An MCB stands for Miniature Circuit Breaker. It automatically switches OFF the electrical circuit during any abnormal condition in the electrical network such as overload & short circuit conditions. However, the fuse may sense these conditions but it has to be replaced though MCB can be reset. The MCB is an electromechanical device that guards the electric wires &electrical load against overcurrent to avoid any kind of fire or electrical hazards.
5. What is an IP rating?
Composed of a two-digit code the standard defines protection against solid objects and separately protection against water i.e.
protection against solid objects
↑
IP54
↓
protection against water
PRODUCTS
1. What enclosure material is best for outdoor use?
When choosing an enclosure, care must be taken to select the most suitable material taking into account the location, level of pollution, temperature, UV levels, vibration, and humidity. Typical enclosure materials include Galvanized steel, which is sealed to IP54. Any of these enclosure types can be suitable for certain outdoor environments.
2. What ratings do you offer in your product range?
We offer a wide variety of AC chargers and DC Chargers, AC Chargers -7.4kW Single phase 22kW Three Phase.
3. What is the max voltage in AC Chargers?
Currently, we accommodate up to 230V with ratings of 6A – 32A as standard.
TRAINING
1. Do you offer training on your products?
we offer training programs for our partners
2. Can I learn more about your products?
Yes, our sales team offers product training on our full product range. (visit our Site) for more information.
Installation
1. Where can I find the best place to install an electric vehicle charger in my home?
Electric Vehicle chargers can be installed on the side of your house, in a garage, or your private parking lot, especially in a shaded place. Also, it needs to be wired directly into your domestic electricity supply and may require a certified electrician to do so.
2. Can I install a CITA Chargers outdoors or under direct sunlight? can I charge on raining & snowing, Are any weather concerns? If it is installed outdoor
CITA EV chargers are suggested to install in a Shaded area.
3. If I install an indoor charging station can I charge my vehicle outdoors via long cables?
Yes.
3. What is an Electric car cable & type / What is an EV charging plug & type?
Electric vehicles either have a Type 1 or Type 2 socket for slow/fast charging and CHAdeMO or CCS for DC rapid charging.
4. Plug types and compatibility (MENA / UK) region?
CHAdeMO, CCS, and “Type 2” plugs
5. What length of charging cable should I get? (Home / Commercial)
5m and 7m
6. Does a CITA charger Need a Dedicated Circuit breaker? If so, what is the amp range required?
CITA EV Charger requires a dedicated circuit breaker
CITA SMART 7 – 40A Single phase
CITA SMART11- 20A Three Phase
CITA SMART 22- 45A Three Phase
CITA SMART 44 – 100A 3 Phase
A dedicated RCD of 30mA is also required.
7. Does CITA provide hardwired installation and a plug-in installation?
CITA EV Charger can customize as per your requirement.
8. Can CITA EV chargers work as networked and non-networked chargers?
CITA EV chargers can work as networked and non-networked chargers
9. How many levels of chargers are there?
Level 1 chargers (120-volt), Level 2 chargers (240-volt) & Level 3 chargers (480-volt).
10. What is the duration for these chargers?
Charging duration will depend upon the size of the battery and the onboard charger present in an electric vehicle
11. What is the difference between AC and DC charging?
The difference between AC charging and DC charging is the location where the AC power gets converted; inside or outside the car. Unlike AC chargers, a DC charger has a converter inside the charger itself. That means it can feed power directly to the car's battery and does not need the onboard charger to convert it.
General Electricity Terms
(kW) ⮕ “Kilowatt” measurement of electrical power (how fast a car is charging).
(kWh) ⮕ “Kilowatt Hour” measurement of energy (how full a car battery is); equal to one kilowatt of power delivered for one hour.
EVSE ⮕ “electric vehicle supply equipment”. Term for all kinds of charging equipment: stations, cables, leads, adapters, etc.
Types of Charging :
Trickle Charging ⮕ a slow charge, usually overnight, when the battery is close to full or the charger can only supply a small amount of power.
Fast Charging ⮕ typical charging from home or public charging stations.
Rapid Charging ⮕ public stations that use DC power to charge your vehicle extremely quickly. Generally upwards of 50 kW.
Mobile Charging ⮕ charging from a domestic power outlet using a portable charging cable.
AC Charger ⮕ a charger that outputs alternating current (AC) power. Used in home chargers or smaller public stations where drivers are likely to park for longer.
DC Charger ⮕ a charger that outputs direct current which flows directly into the battery. This is more efficient than AC charging; often found on highways or locations where speed is a priority.
RFID ⮕ a radio frequency card-based ID technology used to access public charging stations.
Plugs :
CCS ⮕ “Combined Charging System”. A plug design that allows regular AC charging and fast DC charging with the same plug.
CHAdeMO ⮕ abbreviation of the French “CHArge de MOve”; is a DC-specific fast-charging plug used primarily by Japanese manufacturers.
Charging Levels :
EV charging is divided into three easy-to-understand levels.
Level 1 ⮕ charging from a General Purpose Unit using a portable charging cable.
Level 2 ⮕ charging from an AC charging station at home or in public. This method uses EV-specific plugs and stations and is usually at least 3x faster than level 1 charging.
Level 3 ⮕ charging from a DC charger. Stations of this size and speed are generally only available on select public networks or for commercial use. DC charging is incredibly powerful, delivering full charges in as little as 15 minutes.
Power:
Single Phase Power ⮕ The most common type of power, used in most residential households.
Three Phase Power ⮕ More common in industrial areas but can also be found in some residential areas. It is capable of transferring more power to certain compatible EVs.
Have a query? Got feedback? We’re happy to hear from you, and there are many ways you can get in touch with us by either starting a live chat with our team, submitting a ticket Click here, or giving us a call at 
0800 368 6362 / WhatsApp link 
+448003686362
We'll be happy to assist you!