Smart 44's Disposal/Warranty
Disposal
The packaging materials are environmentally friendly and can be recycled. Put the packaging in applicable containers to recycle it. Do not dispose of this device with household waste. It shall be handed over to the applicable collection point for the recycling of electrical and electronic devices. For more detailed information about recycling this device, please contact your local city office, your household waste disposal service, or the shop where you purchased the device.
Warranty
1.1 CITA Smart EV Charger warrants to Customer on delivery and for a period of three (3) years after that the Products are free from material defects in material and workmanship and conform in all material aspects with the specifications as explicitly listed in the Documentation, except for charging cables, their connectors, and software, for which the warranty is limited to three (3) months from delivery
1.2 Subject to clause 1.3, CITA Smart EV Charger shall, at its option, repair or replace defective Products, or refund the price of faulty Products if:
(a) Customer gives notice in writing during the warranty period within fourteen (14) days after the Customer has discovered or should reasonably have discovered that some or all of the Products do not comply with the warranty as set out in clause 1.1;
(b) Customer returns such Products to CITA Smart EV Charger (at the location specified by CITA Smart EV Charger) at Customer’s cost and following the RMA (return merchandise authorization) instructions from CITA Smart EV Charger if the nature of the Product allows such return; and (c) CITA Smart EV Charger is given a reasonable opportunity of examining such Products and provided by Customer with all information it may reasonably require to proceed to such examination. Concerning repair, CITA Smart EV Charger is entitled to apply problem-avoiding restrictions and/or Workarounds
1.3 CITA Smart EV Charger shall not be liable for the Products’ failure to comply with the warranty in clause 1.1 if: (a) Customer makes any further use of such Products after giving a notice in accordance with or failed to provide notification within fourteen (14) days as set out in clause 1.2; (b) The Error arises because Customer failed to follow CITA Smart EV Charger’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice (such as but not limited to use of the Products with parts, accessories or software not provided or approved by CITA Smart EV Charger); (c) The Error arises as a result of CITA Smart EV Charger following any customization or Product specification supplied by Customer; (d) Repairs or other interventions on the Products are performed by persons not trained for this purpose, against CITA Smart EV Charger’s oral or written instructions, or with parts not supplied or approved by CITA Smart EV Charger; or (e) The Error arises as a result of fair wear and tear, willful damage or negligence by Customer and/or a third party, or abnormal working conditions (such as but not limited to damages resulting from vandalism, animals, high-pressure cleaners, or Error in connected vehicles)
1.4 In all cases, the following are excluded from the coverage of the warranty: (a) Travel costs and labor costs of repair, including time spent on preliminary work or on disassembly and reassembly, if the repair of the Products is to take place at the installation site due to the nature of the Products; (b) Cleaning, routine maintenance and preventative maintenance operations of the Products as defined in the Documentation, as well as the supply of products necessary for these operations; (c) Restarting operations after the Product has been secured, for example by circuit breakers, ground fault circuit interrupters (GFCIs), fuses or emergency stops; and (d) In general, all operations on-site, especially if no parts need to be replaced.
1.5 The Agreement shall apply to any repaired or replacement Products supplied by CITA Smart EV Charger. This warranty statement is subject to change.
Please refer to https://citaevcharger.co.uk/terms-and-conditions for the latest version.